Every parcel goes out with Royal Mail. Find yours below and see exactly where it has got to.
Orders leave us within 2 working days
Royal Mail to UK addresses
Singles sleeved and toploaded for the trip
FromLockett LabsNorfolk, UK
Your parcels
How tracking works
Delivery, explained
Royal Mail does not report the same amount about every parcel, so this page does not pretend it does. What you see depends on how yours was sent.
Tracked
Every sorting site
Scanned in and out along the way. You get the full journey, an estimate, and the route on a map once the scans have a place on them.
Signed For
Posted, then signed
Scanned when it is posted and again when someone signs for it. The middle is genuinely quiet, and that is normal, not a fault.
Untracked
A posting receipt
No scans to show, so you get the day it was posted and our best estimate of when it lands, with no progress bar pretending otherwise.
When will my order leave?
Orders leave us within 2 working days, and we email you when yours is dispatched, with the tracking number. It shows up on this page at the same time.
How much is delivery?
Standard UK delivery is £4.00, or free on orders over £60. Express is £5.00, or £1.00 on orders over £60. We deliver to UK addresses only.
The tracking has not moved
Signed For parcels are scanned when they are posted and again when they are signed for, so a quiet few days in between is normal. Tracked parcels usually get their first scan the evening they are posted. If nothing has changed for a while, send us a message with your order number.
Royal Mail tried to deliver it
They leave a card saying where the parcel is waiting. You can arrange a redelivery or a collection on the Royal Mail website with your tracking number, which is on your parcel here and in your dispatch email.
Can I change my order or address?
Send us a message straight away with your order number and what needs to change. Orders leave us within 2 working days, so the sooner we hear, the better the chance we can change it before it goes.
It arrived damaged, or something is wrong
Sorry about that. Tell us as soon as you can and we will put it right: we replace the item where stock allows, and refund you in full if we cannot. Keep the courier packaging until it is settled, and we will ask for photos when we reply.
Still stuck? Message us with your order number and we will look into it.
Pins are Royal Mail sorting sites, placed on their town. Royal Mail does not share a live position, so read it as the route rather than where the parcel is this second.
