Support & Policies

Refund & Return Policy

30 day returns on eligible items. Unwanted purchases can be returned, with return postage paid by you. Here is exactly how it works, including damaged parcels and pre-orders.

Returns & Refunds

Thank you for shopping with Lockett Labs. If something is not right, or you simply no longer want an item, we would rather sort it than have you stuck with it.

You have 30 days from the day your order is delivered to request a return. Eligible unwanted purchases can be returned. There is no restocking fee. You are responsible for the cost of return postage on change-of-mind and unwanted returns.

For your protection, please use a tracked service when posting items back to us. We cannot refund items that do not arrive.

Once your return reaches us and has been checked, we refund to your original payment method. Refunds usually clear within 5 to 10 working days depending on your bank. Original outbound shipping is only refunded where the return is due to our error, a fault, or damage in transit.

This policy does not affect your statutory rights.

How To Return An Item

Start by contacting us within 30 days of delivery. We will confirm whether the return is eligible and give you the return address. Please do not post anything back before speaking to us.

Start A Return

Include your order number
Tell us which items you are returning and why
Wait for our confirmation and return address
Pay for tracked return postage on unwanted / change-of-mind returns
Pack cards so they cannot bend in transit

If your item arrived damaged, faulty, or not as described, contact us first. In those cases we will arrange a return or replacement and cover the return postage where required.

Condition Of Returns

Please send items back in the same condition they arrived in. Trading cards are fragile and a return that arrives damaged may affect the refund.

Sealed product must still be sealed. Once a booster box, pack or tin has been opened we cannot accept it back, because the contents cannot be verified.

Singles should be returned in their sleeve or toploader, packed between card in a rigid mailer.

Damaged In Transit

If your order turns up damaged, tell us as soon as you can and we will put it right. This sits alongside the 30 day return window rather than replacing it.

Send photos of the item and the packaging
Keep the courier packaging until the claim is settled
We will replace the item where stock allows
If we cannot replace it, we refund you in full

Pre-orders

Pre-orders are allocated to you specifically, often months before release, so we cannot usually cancel one after it has been placed.

Once your pre-order has actually been delivered, it carries the same 30 day return window as everything else we sell. Unwanted returns still require you to cover return postage.

If a release is delayed or cancelled by the publisher, we will contact you and refund in full.

Order Communication

To keep orders moving we sometimes need to reach you about stock, delivery or verification. Please make sure your contact details are correct at checkout.

Orders may be cancelled and refunded if we get no response within 14 calendar days of our first attempt to contact you.

We may use email, phone or direct messaging
Check your spam folder if you are expecting us
Any refund follows the terms on this page

Last updated 4 August 2026. Questions about any of this? Use the contact form and we will answer.